Airbnb
Lead Experience Designer
2025 — Present
Led 0-to-1 design of the global CS×AI monitoring hub and design system — full AI visualization shipped in 6 months.
AI products people rely on — not just the screens around them.
Bilingual, cross-cultural — fluent in both worlds.
Insight before pixels — decisions that lead, not decorate.
Prototype, brand, UI, launch video — the whole journey, one hand.
Led 0-to-1 design of the global CS×AI monitoring hub and design system — full AI visualization shipped in 6 months.
Led AI reconstruction of the global ticketing system — decision support and automation cut cost-per-ticket by 30%.
Led B2C design for Southeast Asia gaming — complex flows from item marketplaces to payment checkout.